works Interactive location maps, comprehensive telemetry control, full duplex audio, relay support and access control door lock override functionality all ensure that the operator is given every possible tool needed to deal with each security event smoothly and efficiently. Multiple cameras from a site can be viewed and manipulated from within the same screen or the agent can click a button and the live image will be added to a video wall for analysis by multiple agents. All this is provided through a consistent and intuitive user interface regardless of the technology actually deployed on site. This ensures a dependable and standardized approach to site security and considerably reduces staff training.
Where an incident needs to be escalated, full details about the specific escalation procedures, the site address, emergency service and other relevant information are all available to the agent at a click of a button. This continues the theme of efficient alarm management and means the operator can completely manage every event without ever needing to 'leave the screen'. Upon completion, each event must be given an outcome selected from a customizable drop down list.
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