Response Time: Part 3 - Measure and Analyze Data

Security professionals are faced with difficulties normalizing and processing complex data relating to operator response times, alarms, and dispatches captured in multiple systems and formats.  Systems like SureView centralize the response process in the command center and capture these key metrics as operators do their job. Using the interactive reporting module, Insights, managers and supervisors can quickly analyze performance across both operations and systems.  For Operations, Insights provides top-line metrics for both response and processing time by operator and region. When looking at systems, Insights focuses on alarm event counts, both by location and point-over-time. Managers can use these reporting metrics to set performance baselines and SLAs, allowing them to easily measure the impact on overall security outcomes. 

Download the full whitepaper, Response Time: The Key to Better Security Outcomes, to learn more.

ABOUT SIMON MORGAN

Simon Morgan is Chief Product Officer at SureView Systems, a leading provider of software for corporate physical security operations centers. He has spent 17+ years at SureView in increasingly senior roles — Technical Director, CTO, and Chief Product Officer — leading the company’s migration from on-premise to multi-tenant SaaS and launching its AI-driven Virtual Operator. He has personally driven enterprise wins with Fortune 500 organizations across technology, banking, energy, media, and pharmaceuticals. His career has focused on bridging technical strategy and commercial growth in enterprise security software.