Professional Services
SureView's professional services team partners with your organization to turn implementation into impact
HANDS-ON WORKSHOPS
Each session is built around a real problem your team wants to solve, not an abstract demo. Every workshop ends with a concrete, working outcome you can put into production immediately.
ACTION PLANS
Consistency starts with a clear playbook. Our engineers walk your team through building your first Action Plan from scratch—exploring every capability along the way, from step types and nested decision logic to required-step enforcement.
WALK AWAY WITH
The skills to build, modify, and manage your own Action Plan library.
AUTOMATION
SureView's built-in automation is powerful, but every operation has opportunities to go further. Using real data from the incidents your team actually handles, you'll build custom if/then workflows that cut manual steps and accelerate decisions.
WALK AWAY WITH
Live automations and a repeatable process for finding more.
AI & VIRTUAL OPERATOR
The next evolution of automation is AI. We'll take one of your manual processes, strip out what the system can already do, and configure the Virtual Operator to triage and de-escalate events—with full hands-on time in the prompt tools that shape its behavior.
WALK AWAY WITH
A Virtual Operator working on a real scenario from your environment.
ADVANCED REPORTING
Insights gives you the operational metrics that matter most out of the box. For teams ready to go deeper, we'll connect you to SureView's APIs, walk the data schema, and help you build your first custom dashboard from scratch in the BI tool you already use.
WALK AWAY WITH
Tailored dashboards powered by live data from your account.
CUSTOM ALARM DECODERS
Your security ecosystem doesn't run on one system. Generic decoders ingest standard SMTP and HTTP alerts, but custom decoders parse exactly the data points your team cares about and route them through your rules engine. A lightweight, high-impact alternative to a full integration project.
WALK AWAY WITH
Your first custom decoders live, plus the know-how to build more.
WHERE GREAT DEPLOYMENTS BEGIN–AND KEEP GOING
THREE WAYS WE HELP YOU GO FURTHER
No two security operations look the same–your goals, your team, your environment. That’s why we’ve shaped our Professional Services into three flexible building blocks. Most teams use all three—start with the path to go-live, deepen expertise through workshops, and layer in add-ons as your operation grows.
2. HANDS-ON WORKSHOPS
BUILD DEEPER PROFICIENCY
Our interactive sessions are built around the real problems your operators face every day, making each discussion practical, relevant, and action-oriented. Every session ends with a concrete, working outcome your team can confidently put into production immediately.
3. OPTIONAL ADD-ONS
SPECIALIZED EXPERTISE, ON-DEMAND
Need a little more? Layer in custom integrations, advanced mapping support, tailored training programs, or even an embedded engineer working alongside your team. Add only what you need, exactly when you need it and scale your engagement as your operation grows.
A PROVEN PATH TO GO-LIVE
Speed to value matters. Every engagement follows the same phased playbook, with rapid feedback loops so each rollout is sharper than the last.
1
BLUEPRINT
Define the big-picture goals and the immediate steps to get operational fast.
2
CONFIGURE
Services setup, onboarding, and project foundations tailored to your environment.
3
INTEGRATE
Connect the systems you already rely on so data flows into a single pane.
4
TRAIN
Hands-on training and workshops build real operator skills, not just product awareness.
5
GO-LIVE
Our engineers stand shoulder-to-shoulder with your team through launch and stabilization.
6
SCALE
Project management keeps every phase on schedule as you expand to new sites and regions.
OPTIONAL ADD-ONS
OPTIONAL SERVICES,
READY WHEN YOU ARE
PICK WHAT FITS YOUR OPERATION BEST
Integrations to your Internal Systems
When an alarm fires, operators need context—fast. Our integration team works directly with your IT to sync location data, floor plans, contacts, and ticketing status into SureView in real time in one single pane.
Mapping Support
Plotting every device on your map shouldn't be a burden. We handle the heavy lifting—new devices, map layers, and automations that pull location data from other systems so your maps stay current without manual upkeep.
Custom Training Programs
Generic training doesn't always cut it. We build programs tailored to your environment and team's skill level, delivered in-person or remotely. We can also create operational runbooks that get new hires up to speed fast.
Embedded Engineers
Want deeper, ongoing support? Embed a dedicated SureView engineer inside your operation. They focus entirely on your goals, delivering any of the services above with full context on your environment, ideal when internal resources are stretched.
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