Achieving Operational Efficiency: The Power of Automation in the SOC

Security Operations Center (SOC) teams are frequently required to juggle multiple tasks simultaneously. This high-volume, fragmented environment often leaves little room to build response consistency, which limits the maximization of overall SOC efficiency. Operators often become experts in navigating various software interfaces rather than in efficiently managing the core alarm processing function.

The primary goal of automation in this context is to radically reduce the time it takes for an operator to respond to and process events by automating time-consuming and manual processes.

Opportunities for Cost Savings

By automating responses within the SureView platform, our customers consistently achieve significant reductions in the time required to respond to and process alarms and events, typically seeing a 70%–80% decrease in response time.

Consider these real-world results:

• One customer successfully reduced their security response time by 85% even as their operation rapidly expanded, managing a 10x increase in alarm traffic without proportional staffing increases.

• Another customer experienced a 70% decrease in average alarm processing time.

For a common operation, automation features can cut processing time by approximately 72%. In practical terms, this level of efficiency gain can translate into saving roughly two Full Time Equivalents (FTEs) worth of time each month, simply by leveraging the standard automation features of SureView.

ABOUT SIMON MORGAN

Simon Morgan is Chief Product Officer at SureView Systems, a leading provider of software for corporate physical security operations centers. He has spent 17+ years at SureView in increasingly senior roles — Technical Director, CTO, and Chief Product Officer — leading the company’s migration from on-premise to multi-tenant SaaS and launching its AI-driven Virtual Operator. He has personally driven enterprise wins with Fortune 500 organizations across technology, banking, energy, media, and pharmaceuticals. His career has focused on bridging technical strategy and commercial growth in enterprise security software.