Streamline Maintenance Workflows: Automate Service Ticket Generation

When operators identify issues with a device or system during event processing, it typically triggers a manual, multi-step process: logging out of the security platform, logging into another system (like a facilities or IT management tool), and creating a service ticket for follow-up by another team. This duplication of effort is time-consuming and inefficient.

Opportunities for Cost Savings

Automating the creation of these service tickets eliminates redundant manual steps and the tedious process of copying shared information between systems. SureView streamlines this workflow by automatically populating all necessary details:

• Time of Incident

• Operator Raising Incident

• Location

• Device Name

• Issue Type

Since all of this information already exists within SureView, the system can seamlessly share it with your external ticketing system via a simple click of a button. While the total cost savings depend on the volume of tickets raised daily, it is simple to calculate the value once you determine the manual time currently spent on creating each ticket. Even saving a few minutes per ticket adds up to substantial labor cost savings and faster resolution times for system issues.

ABOUT SIMON MORGAN

Simon Morgan is Chief Product Officer at SureView Systems, a leading provider of software for corporate physical security operations centers. He has spent 17+ years at SureView in increasingly senior roles — Technical Director, CTO, and Chief Product Officer — leading the company’s migration from on-premise to multi-tenant SaaS and launching its AI-driven Virtual Operator. He has personally driven enterprise wins with Fortune 500 organizations across technology, banking, energy, media, and pharmaceuticals. His career has focused on bridging technical strategy and commercial growth in enterprise security software.