Minimizing Staff Turnover Costs: Streamlined Training for the Modern SOC

High staff turnover is a persistent challenge in many Security Operations Centers (SOCs), making the associated costs of training new personnel a significant operational expense. Reducing the time and requirements needed to train new staff delivers immediate operational cost savings and improves overall team stability.

SureView’s customers report that when they need to hire for a new operator position:

• They will have 10 candidates for the position

• 5 of those will pass the background check

• 3 will quit on the first day

• 1 will last a month

• 1 will last 6 months

These examples highlight that the cost of continually training new staff can be significant.

Opportunities for Immediate Cost Savings

Consolidating operations onto a single, unified interface drastically reduces the time required to train staff across disparate systems (video, access control, alarms, etc.).

SureView’s platform dramatically simplifies the onboarding process:

• Traditional Training: Typically takes around 2 weeks (80 hours) to achieve proficiency across multiple systems.

• SureView Training: Takes only 2 hours for initial training, with operators reaching full proficiency in just 8 hours.

This streamlined approach results in an exceptional 90% reduction in training costs, decreasing the required training time from 80 hours to a mere 8 hours, allowing your team to become operational faster and stay productive longer.

ABOUT SIMON MORGAN

Simon Morgan is Chief Product Officer at SureView Systems, a leading provider of software for corporate physical security operations centers. He has spent 17+ years at SureView in increasingly senior roles — Technical Director, CTO, and Chief Product Officer — leading the company’s migration from on-premise to multi-tenant SaaS and launching its AI-driven Virtual Operator. He has personally driven enterprise wins with Fortune 500 organizations across technology, banking, energy, media, and pharmaceuticals. His career has focused on bridging technical strategy and commercial growth in enterprise security software.