Leveraging Automation and AI: Combatting Nuisance Alarms

Nuisance alarms can severely hinder the effectiveness of a security operations team. In the worst scenarios, they divert operators' attention from genuinely critical alerts and create a flood of low-priority tasks. This operational drag often prevents leadership from creating the streamlined, efficient operation required to "do more with less."

Opportunities for Cost Savings and Efficiency

SureView offers a two-pronged approach to tackling the challenge of nuisance alarms:

1. Operator-Defined Automation Rules

Sureview provides simple tools that allow teams to create unique rules to automate incoming alarm traffic. Utilizing a straightforward Trigger-and-Actions approach, teams define which conditions will activate a rule and what actions the SureView platform should automate in response.

These rules can be configured to:

• Auto-process events without the need for operator intervention

• Group similar alarms to reduce clutter

• Identify and elevate potentially high-priority events

Using these rules alone, SureView customers have reported a remarkable 90% reduction in their nuisance alarm traffic.

2. AI-Powered Triage with the Virtual Operator

SureView’s new AI-powered Virtual Operator can be deployed to triage alarms, analyze video clips and live feeds in real-time, and, based on guidelines established by your team, determine if alarms warrant human intervention. This advanced capability further refines the process, ensuring that operators focus only on events that truly require their expertise.

ABOUT SIMON MORGAN

Simon Morgan is Chief Product Officer at SureView Systems, a leading provider of software for corporate physical security operations centers. He has spent 17+ years at SureView in increasingly senior roles — Technical Director, CTO, and Chief Product Officer — leading the company’s migration from on-premise to multi-tenant SaaS and launching its AI-driven Virtual Operator. He has personally driven enterprise wins with Fortune 500 organizations across technology, banking, energy, media, and pharmaceuticals. His career has focused on bridging technical strategy and commercial growth in enterprise security software.